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Frequently asked questions

Answers on hosting, servers, networking, ERP, Cloud PBX, security, VPN and support.

Hosting
What's the difference between VPS and dedicated hosting?

A VPS shares physical hardware with other virtual servers but gives you dedicated resources and full root access. A dedicated server gives you the entire physical machine, ideal for high-traffic or resource-intensive applications.

Can I upgrade my VPS plan later?

Yes. CPU, RAM and storage can be scaled up with minimal downtime as your workload grows, without needing to migrate to a new server.

Which operating systems are supported?

We support major Linux distributions including Ubuntu, Debian, AlmaLinux and CentOS, as well as Windows Server for VPS and dedicated instances.

Servers
Do you offer managed server support?

Yes. Our team can handle OS patching, security hardening, monitoring and incident response so your internal team doesn't have to.

How is server uptime guaranteed?

Through redundant power, network paths and 24/7 monitoring across our data centers, backed by a 99.9% uptime commitment.

Networking
Do you handle office network installation?

Yes, from structured cabling and fiber runs to switch configuration and enterprise Wi-Fi deployment for offices of any size.

Can you work with our existing network hardware?

In most cases, yes. We assess your current equipment during consultation and recommend upgrades only where they're genuinely needed.

ERP
Which business processes can ERP cover?

HR, payroll, accounting, inventory, CRM, sales, procurement and manufacturing can all run on one connected ERP system.

How long does an ERP deployment take?

Timelines vary by scope, but most SME deployments — including customization and staff training — complete within four to eight weeks.

Is staff training included?

Yes, every ERP deployment includes hands-on training sessions and documentation for your team.

Cloud PBX
Can remote staff use the same phone system?

Yes. Mobile and desktop apps let remote employees make and receive calls on their office extension from anywhere.

Is call recording available?

Yes, call recording and archiving can be enabled for quality assurance and compliance purposes.

Security & VPN
What DDoS protection is included?

All hosting and network plans include always-on DDoS mitigation at the network edge, with additional enterprise-grade protection available.

Do you support site-to-site VPN between offices?

Yes, we design and deploy encrypted site-to-site VPN tunnels connecting multiple office locations securely.

Support
What support channels are available?

Support is available via phone, email and ticketing 24/7, with priority response times on Business and Enterprise plans.

Still have questions?

Our engineers are happy to walk through your specific setup.

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